Santander Bank

Reviews

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  I have had nothing but problems with this Bank! I signed up originally online they insisted via mail I never sent in my signature form, I did twice so they locked my account and I had no access to my account. They said I had to go to a local Branch which is over 20 miles away. I got there and was told that they could not do anything either because the back office people went home for the day at 11am, I would have to wait until they unlock my account. I received a promotional letter in the mail saying because I was a new customer I could receive 225.00 if I signed up for direct deposit which I had, I called they said oh no that does not apply to you because you already opened your account that was sent out for customers that want to open a new account, mind you it was addressed to me, not current resident of my address! I recently had fraud activity I immediately changed my password twice, and then I went in and changed my user name made copies of the mobile check deposits, I never withdrew any money on this by the way, I was charged 2 separate fees of 15.00 because of that. I went to go on my account via online to view any additional activity, they locked me out of my account! I called after waiting over 45 minutes for a rep, which is standard, they said call the police file a report but nothing we can do for you, come in to the account to address and the police department is the only one who can credit you account the check fees!!!!!! I said can I close my account they said you have to come in, I asked if any additional funds I have in my account can be transferred into another checking account I have the rep said you can do it over your computer, I said again, I am locked out!!!! I have spoken to 4 not including an Rep at a local branch, and nothing is getting done. I have to get dressed on a Saturday, drive out of my way knowing a snow storm is coming and in New England, it is not good we get a lot of snow, and speak with someone who I know will tell me everything I just told you about just to get my low balance of 15.00 because of all the charges and fees I have left, into another account and close it out. They also charge you an additional 35.00 overdraft fee after 6 days if still not enough funds in the account!!!!! I am happy to say I have signed up with a New Bank and I made sure to research this bank and it is very local and branches everywhere around me and has been around a long time and already has done more for me in a week then they have in months. Use another bank!
  By Susan Christiano, April 27, 2017

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